Terms and Conditions

Payment for Courses

Full payment is required 2 weeks prior to the course commencing. You can book and pay for your courses via the website.  We use Paypal to process payments but you do not need to have a Paypal account as long as you have a credit or debit card.  If you would like to pay for course by cheque please email us at sales@bluebelldesignstudio.co.uk to reserve your place and request payment details.

Cancellation of Courses

You may cancel a course up to 10 days prior to the date of the course and will receive a full refund minus a £5 administration fee. If you wish to cancel the course after that time a refund will not be made, but the amount paid may be used as a balance for a course you take at a later date (at the discretion of Bluebell Design Studio and redeemable within 3 months of the date of the cancelled course).

If a course has to be cancelled by Bluebell Design Studio, full refunds will be given.

Payment for Goods and Products

Payment for PMC, jewellery, kits etc will be requested at the time of purchase. No goods will be shipped prior to payment being cleared.

Returns Policy

Obviously we would like you to be delighted with your purchases. However if, for any reason, you would like to return an item, please email us at info@bluebelldesignstudio.co.uk, within 10 working days following receipt of goods, telling us that you would like to return the item and the reason for the return. Goods returned to us must be complete, unused and in a resaleable condition. Please return the goods by Special Delivery or Recorded Delivery. We will refund the full purchase price plus any costs incurred for postage if notified within 7 working days following receipt of goods. If notified between 7 - 10 working days following receipt of goods, we reserve the right to charge a £10 administration fee plus the cost of the original and/or subsequent postage. Please note our Returns Policy does not apply to Bespoke Jewellery. All items of Bespoke Jewellery are non-refundable. This Returns Policy is consistent with your rights under the Consumer Protection (Distance Selling) Regulations.

Return of Faulty or Damaged Products

In the unlikely event of you receiving a faulty or damaged product, please email us at info@bluebelldesignstudio.co.uk. We will ask to return the goods to us and arrange a replacement or refund depending on your requirements. All postage costs incurred by you will be refunded.

Customer Data

Please be aware that we do not pass any customer data to third parties. Customer data will be kept by Bluebell Design Studio for internal business purposes. We may also from time to time send out marketing information via email pertaining to Bluebell Design Studio products or services that we think may be of interest to you. If you do not wish to be included in this marketing information please email us at info@bluebelldesignstudio.co.uk.

Bespoke Jewellery

Commissioning a bespoke piece of jewellery is a collarborative process. When a design has been agreed upon, you will be required to pay 25% of the agreed cost prior to commencing the production of the piece. Once the piece is fulfilled according to the brief, the full remaining balance will be payable before the piece can be delivered.

Gift Vouchers

Unfortunately Gift Vouchers can only be redeemed in full. If used for the purchase of goods below the voucher value, no part refund can be given.

Shipping

All our products are shippped via Royal Mail Signed For First Class service. This is priced according to weight, and our shipping charges directly reflect Royal Mail’s own charges. We do not believe in making a profit on shipping charges!. Since not all of our items are held in stock and/or are handmade to order, please allow up to 15 working days for delivery. Delivery of Bespoke Jewellery items will be by agreement.

Page Updated: 1st May 2010